Anise

This hotel has excellent service, top quality cuisine, and a great location that are all slightly let down by some issues of wear in the rooms. In two recent short stays at the hotel, I was very impressed with the check in, the bell staff, and the Club Lounge. This is a property where the extra spend for the lounge is well worth the cost; high quality food offerings three times per day, flawless service, and truly splendid coffee. Seriously, how often can you get a V-60 in a hotel lounge? The main breakfast has a diverse selection of cuisines and all of those I sampled were quite tasty and authentic. The service in the breakfast area was a bit scattered. Even when I went super early, the staff had to be flagged down and sometimes, multiple requests were necessary. The wear in the rooms was the largest issue for me. In all three rooms, the blackout curtains had holes, were off the track, and just plain crumpled. The shower plumbing had some issues with the water being either super hot or tepid. The bed and furniture were super comfortable and the bath was well appointed. This hotel is one that's worth it if the price is right or when the rooms are refreshed.

That has been an amazing stay in December 2024 and January 2025! We stayed 2 weeks in a suite which was super convenient for us 3 with the baby. We needed to change rooms due to noise outside but that went flawlessly. I would say that the staff is outstanding and made our stay so great! They were super friendly and helpful, playing with the baby, we felt like being in a family and were really sad to leave them at the end. The housekeeping was the best I've ever had, Thanks to Devendes who was very professional and managed every details. I still need to give only 4 stars because we had an issue with the management at the end following a water leakage in the closet in our luggage's the last night before our flight departed. At first they managed everything and sent to laundry so all was good the best day, but we needed to buy new luggage's to pack on time because the luggage was drenched still. We were expecting them to take accountability for this and somehow expense that but we felt insulted as if we were trying to steal money from them and that we could have used our old luggage to pack. It was dry 2 minutes before going to the airport and we were short on time with a baby... still needed to discuss in the hall of the hotel. Those last 10 minutes ruined the whole experience and we will not come back in March as we wanted to. Still sorry for the amazing staff that got their great job ruined.

The hotel is located 10 mins from the airport and next to Festival Mall. From that point of view it is a good location. For tourists it needs a bit more transport each day. The staff are friendly and in the executive club lounge you get superb service and attention from all the staff. I would name individuals but everyone is super good and I don't want to upset any of them. They are all great... Calvin persuaded me to submit a review on behalf of all the staff. The staff in the main restaurant, Anise, are also great. I visit maybe 5 or 6 times a year, so this is not a one off experience.

Hotel is not far away from Airport. Also connected to a big mall with many brands, restaurants & Cafes. The hotel is also a short drive from Creek Harbour which has series of new & trendy restaurants & Cafes overlooking creek. Rooms has adequate space with good amenities. Breakfast has many varieties that fits many tastes. However, a bit crowded & noisy.

Thank you to the Intercontinental Hotel Festival City for a memorable stay. From check in to the location, to the staff, particularly, Georgina in reception and Naw in house keeping. We are so grateful for you, you made our process and stay so smooth and wonderful. This is a perfect location for families, it’s not very crowded, and less traffic. Connected to the mall and beautiful views. We had the Royal Suite for 2 of the family the rest were in the 2 bedroom suite, very spacious and top class.